Returns and Refunds Policy

We want you to be completely satisfied with your purchase from Homely Elegance. If for any reason you are not happy with your home decor products, we offer a straightforward return and refund policy. Please read the following sections carefully to understand how to initiate a return and what to expect during the process.

Return Eligibility

To be eligible for a return, items must be unused and in the same condition that you received them. They should also be in their original packaging. If you have received a damaged or defective item, please contact us immediately at [email protected]. We will guide you through the return process for such cases. Returns must be initiated within 30 days of receiving your order to qualify for a refund.

How to Request a Return

To start a return, please send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. It is important to keep your email communication clear and concise to expedite the process. Once we receive your request, we will typically respond within 2–3 business days.

Return Shipping Costs

Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that your returned items are protected during transit. If the return is due to our error, such as receiving the wrong item, we will cover the return shipping costs.

Processing Your Refund

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed in cash only. Please allow 5–10 business days for the refund to be arranged and completed. As we operate on a cash refund basis, no refund will be issued to cards, banks, or online payment methods. We strive to make this process as quick and efficient as possible.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original item for a cash refund and place a new order for the desired product. This ensures that you receive the correct item as quickly as possible. Please follow the return process outlined above to initiate your return.

Non-Returnable Items

Some items are non-returnable, including personalized or custom-made products. If you have any questions about whether an item is returnable, please reach out to [email protected] before making your purchase. We want to ensure that you are fully informed about our return policy before you buy.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at [email protected]. Our customer service team is here to help you with any inquiries you may have. We appreciate your business and are committed to providing you with the best possible shopping experience.